This website is operated by Banks, Lda, Portugal. ÁguaKing is a brand operated by Banks, Lda.

For the purposes of this Privacy Policy, Banks, Lda is the data controller and is responsible for the collection and processing of your personal data.

1. Information We Collect

We may collect and process the following types of data:

Personal Data

While using this website, you may be asked to provide personally identifiable information such as your:

• Name

• Email address

• Telephone number

• Postal address

We only collect personal data that is necessary for the purposes outlined below.

Usage Data

We may collect information about how you access and use the website. This may include:

• Your IP address

• Browser type and version

• Pages visited

• Time and date of your visit

• Time spent on pages

• Device type and operating system

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to monitor activity and improve the user experience. These may include session cookies, preference cookies, and security cookies.

Consent for cookies is obtained through a cookie banner, in compliance with the ePrivacy Directive and GDPR. You may adjust your preferences or withdraw your consent at any time.

2. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Your consent

• The necessity to perform a contract

• Compliance with a legal obligation

• Our legitimate interests, provided these are not overridden by your rights and freedoms

3. How We Use Your Data

We use your data for the following purposes:

• To operate and maintain the website

• To respond to your queries or requests

• To notify you about changes to the website or services

• To allow you to participate in interactive features

• To provide customer support

• To analyse usage and improve the website’s performance and content

4. Data Sharing and Transfers

We do not sell your personal data.

We may share your data with trusted service providers who help us operate the website or provide services on our behalf, subject to strict data protection obligations.

If personal data is transferred outside the European Economic Area (EEA), we will ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

6. Your Rights

Under the GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request erasure of your data (“right to be forgotten”)

• Restrict or object to the processing of your data

• Request data portability

• Withdraw your consent at any time, where applicable

• Lodge a complaint with a supervisory authority

In Portugal, the relevant authority is the Comissão Nacional de Proteção de Dados (CNPD).

7. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at: www.aguaking.pt/contact